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Nomadago Standards Against Child Sexual Abuse and Exploitation (CSAE)

Last updated: 9 June 2025

1 Purpose and Commitment

Nomadago is committed to providing a safe, welcoming environment for all users. We maintain a zero‑tolerance policy toward child sexual abuse and exploitation (CSAE). These Standards set out the proactive and reactive measures we employ to deter, detect, report, and eradicate CSAE across our products and services.

2 Scope

These Standards apply to:

  • All Nomadago mobile and web applications, back‑end services, and official community channels.

  • Every individual who accesses or uses Nomadago, including registered and unregistered users, partners, contractors, and employees.

3 Definitions

  • Child – Any individual under 18 years of age.

  • CSAM (Child Sexual Abuse Material) – Any visual, audio, text, or other content that depicts or encourages sexual activity involving a child.

  • CSAE – The sexual abuse or exploitation of a child, including grooming, trafficking, livestreaming, and any facilitation thereof.

  • Grooming – Deliberate conduct aimed at establishing a relationship with a child to facilitate CSAE.

4 Prohibited Content and Conduct

Nomadago strictly prohibits:

  1. Uploading, posting, sharing, or linking to CSAM in any format.

  2. Sexualised depictions of minors, including cartoons or deepfakes.

  3. Sexual solicitation of a minor or of an adult on behalf of a minor.

  4. Grooming behaviours such as requests for private images, personal details, or offline meetings.

  5. Attempts to purchase, sell, trade, or advertise CSAM or access to minors for sexual purposes.

  6. Any content or behaviour that normalises, glorifies, or trivialises CSAE.

Violations result in immediate account suspension, permanent removal of the content, and reporting to the appropriate authorities.

5 Prevention & Detection Measures

  • Age Assurance – We use a combination of age‑gate prompts, ID verification, and AI‑based age estimation to minimise minor/adult mis‑matching.

  • Content Scanning – All user‑generated images and videos are hashed and compared against NCMEC PhotoDNA and Project Arachnid databases prior to publication and periodically thereafter.

  • Grooming Detection – Machine‑learning models flag suspicious conversational patterns (e.g., age‑gap sexual discussions, requests for secrecy). Flagged sessions are escalated to specialised Trust & Safety analysts within minutes.

  • Human Moderation – 24/7 multilingual moderation teams review AI flags, user reports, and random samples.

6 Reporting & Response

6.1 User‑Facing Reporting Tools

  • In‑App Report Button – Visible on every profile, chat, and content item. Two taps allow users to report CSAE concerns.

  • Dedicated Safety Form – Accessible via Settings › Help & Safety › Report CSAE.

  • Email Hotline – safety@nomadago.com (monitored 24 h).

6.2 Service Levels

Stage

Target Timeframe

Acknowledge user report

≤ 24 hours

Remove confirmed CSAM

≤ 72 hours (sooner when technically possible)

Report to NCMEC / law enforcement

Immediately upon confirmation or within 24 hours if content is uncertain

We provide reporters with status updates and final outcomes where legally permissible.

7 Collaboration & Transparency

  • We are registered with and report CSAM to the National Center for Missing & Exploited Children (NCMEC) and other national hotlines as required by local law.

  • Quarterly Transparency Reports summarise (i) volume of CSAE reports, (ii) removal actions, and (iii) referrals to authorities.

  • Nomadago participates in the Tech Coalition and the WeProtect Global Alliance to share signals and best practices.

8 User Empowerment & Education

  • Safety Centre – In‑app hub with interactive guidance on recognising grooming, blocking users, and obtaining support.

  • Blocking & Restricting – One‑tap blocking, option to disable private messages from users above a chosen age bracket.

  • Location Privacy – Default hide for exact location; users must opt‑in to share precise coordinates.

9 Employee Screening & Training

  • All staff undergo pre‑employment background checks.

  • Trust & Safety employees receive specialised CSAE training, certified annually by external experts.

  • Ongoing wellness and trauma‑informed support is provided to moderation staff.

10 Legal Compliance

Nomadago complies with all applicable laws, including but not limited to:

  • U.S. PROTECT Act 2003, 18 U.S.C. §2258A, and COPPA.

  • EU Digital Services Act (DSA) and forthcoming EU CSAM Regulation.

  • U.K. Online Safety Act 2023.

  • Regional mandatory reporting statutes.

11 Data Protection & Privacy

We minimise data collection, employ end‑to‑end encryption for media in transit, and store CSAM hashes only as required for legal reporting and user safety.

12 Child Safety Point of Contact

Name: Sofia Valero Role: Director of Trust & Safety Email: safety@nomadago.com Phone: +1 415 555 0123 (24 h hotline) Postal: Nomadago Trust & Safety, 400 Market St, Suite 900, San Francisco, CA 94111, USA

13 Audit & Review

  • Annual independent CSAE audit by a qualified third party.

  • Bi‑annual internal policy review, with interim updates as needed.

14 Publication & Accessibility

These Standards are:

  • Published in full on the Nomadago website and linked from every app store listing.

  • Available in‑app via Settings › Legal & Policies.

  • Provided in 12 languages covering 95 % of our user base.

Enforcement Timeline Aligned with Google Play Requirements

  • 22 Jan 2025 – Nomadago will submit a complete Child Safety Standards declaration via Play Console.

  • 19 Mar 2025 – Full compliance confirmed; policy publicly available and technically enforced. All preventive, detective, and responsive measures detailed above will be live in production environments.

For questions or suggestions about these Standards, please contact the Child Safety Point of Contact listed in section 12.